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Jobs 2017-06-14T10:05:04+00:00

User Experience Team Lead

Detroit, Michigan

Job ID: 6925 Category: Creative
 
The Team Leader of UX Research develops a client-driven research system, builds knowledge across the organization, successfully grows our product portfolio and measurably improves product performance.  This team member gathers and synthesizes client data, behaviors, motivations and preferences to propose new solutions.

Responsibilities:
  • Develop deep understanding of target clients through effective best practices
  • Develop and drive a program that fuses client knowledge with other inputs such as industry trends, internal project incubations and business goals to create actionable insights, concepts or other relevant items
  • Develop deep understanding of the current state of client fit and usability for existing products and products in development
  • Coordinate research projects to validate and re-shape product roadmaps and feature details
  • Maintain a deep understanding of client types, their behaviors and their mortgage, home and finance issues
  • Lead, mentor and coach a team of UX professionals in a KPI, customer-driven team environment
  • Strengthen the research IQ and capabilities of the Product team

Requirements:
  • Bachelor’ s or master’ s degree in psychology, research, design or related discipline
  • Five years of UX research experience
  • Two years of leadership experience in cross-functional environment
  • Experience in product management for web and mobile products
  • Research portfolio demonstrating proficiency in driving impactful change
  • Experience with large-scale consumer and internal user web and mobile apps
  • Strong communication, negotiation and problem-solving skills

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