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Jobs 2017-06-14T10:05:04+00:00

Technical BA

Dearborn, Michigan

Job ID: 6907 Category: PM/BA

Technical Business Analyst role will be responsible for production support of ConsumerConnection. Triage of incidents, change request and support tasks and data & project analysis.

Essential Job Functions:
  • Support all operational aspects of the ConsumerConnection product
  • Investigate new/unknown/existing issues in ConsumerConnection
  • Clearly document all findings in the issue tracking system
  • Utilize issue tracking system (JIRA) daily
  • Provide feedback to the clients and technology managers
  • Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues
  • Review and analyze data and requirements and test plans/cases in support of existing and new initiatives
  • Participate in UAT, help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective)
  • Provide support for and minor enhancements to reports utilized by the QC process
  • Perform other duties as needed
  • Participate daily support triage meetings and other regular meetings as required
  • Participate in documentation of support processes and methods
  • Maintain current set of company existing documentation

Qualifications and Job Requirements:
  • Bachelors degree with at least three to five years related experience or equivalent combination of education and experience
  • Minimum of 5 years working in support or ETL related role
  • Minimum 2-3 years’ experience using SQL
  • Previous team lead or management experience
  • Strong data management and analysis skills
  • Strong oral and written communications skills
  • Ability to work independently with minimum supervision
  • Strong facilitation skills
  • Knowledge of standard software development methodologies such as Agile and Waterfall
  • Intermediate/advanced knowledge of Excel
  • Extreme attention to detail
  • Experience within a customer or technical support environment
  • TeraData and/or Oracle experience is a plus
  • Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
  • Advanced judgment and problem-solving skills
  • Ability to maintain a positive attitude in high stress/fast paced work environment
  • Proven data driven decision-making skills
  • 2-3 years of technical business requirement gathering/data analysis
  • Knowledge of Java, Apache, and JDBC a plus

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