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Jobs 2017-06-14T10:05:04+00:00

Enterprise Release Manager

Dallas, Texas

Job ID: 6409 Category: Management

The primary goal of Release Management is to protect and manage the movement of releases through our build, test and production environments involving one or more applications supported by the Enterprise Hospital Application team.  The successful candidate will have a broad working command of IT technology, software development lifecycle methodology and extensive experience with release and change processes.  Have strong leadership communication skills and the ability to lead meetings and discussions related to release and change management and employ advanced knowledge as a Release Manager.

The Release Manager, reporting to the Director of Change and Release Management, is responsible for the development and ongoing management of our Release and Change Management processes at an enterprise level.  This is accomplished by leveraging ITIL standards and best practices in partnership with infrastructure, development, testing and production support organizations.  Additionally, this position will be responsible for working with other teams including: corporate leadership, support vendors, other IS teams, and hospital staff.  The Release Manager also serves as the primary escalation point for Release Milestones at risk.

The Release Manager will work to advance and improve the Change and Release Management internal processes as well as vendors and suppliers

Other Responsibilities include but are not limited to:
  • Change and Release Communication: End users, Facility leaders, Regional leaders, Executive team, Vendor Partners & IT
  • Oversight of build team performance
  • Measure Key Performance Indicators and Manage Critical Success Factors while leading efforts to enhance agreements and/or goals
  • Release Management Trending, Reporting, and Dashboards: drive the creation and delivery of high-level as well as detailed reporting
  • Day to day management of Release Management processes, ensuring appropriate diligence from all partnering teams to include but not limited to the following activities. 
    • In take, clinical review and clinical approval process
    • Build & Testing methodologies
    • Readiness Milestones
    • Communication vehicles
    • Review/Approval processes
    • Scheduling Releases
    • Change types and definitions
    • Strategically planning change windows
    • Success measures
    • Enterprise wide change and release dashboards

Required Qualifications:
  • Bachelor’ s Degree in field related to Healthcare and or IT management
  • Minimum 3 years’ experience with healthcare information systems and technology
  • Cerner, McKesson, Meditech or other EHR experience strongly preferred, including broad exposure to entire clinical product suite and integration to 3rd party vendors
  • Experience with ITIL and HRO methodologies in conjunction with enterprise change and release management in multi-hospital & multi-domain environment
  • Experience requiring executive level communication to a broad range of audiences
  • Experience with EHR Domain Strategies
  • Experience with Integration
  • Experience with Change control strategies and procedures
  • Strong customer service, coordination and interpersonal skills
  • Excellent verbal and written communication skills

Experience in:
  • Remedyforce change and Release tracking and reporting or similar ITSM systems
  • Partnering with vendors, specialty advisory teams, senior clinical and non-clinical personnel
  • Planning, organizing, and facilitating software design and implementation activities
  • Reporting, monitoring, and resolution of process and system related issues
  • Extensive experience in Microsoft Office Suite including MS Visio
  • Partnering with vendors, specialty advisory teams, senior clinical and non-clinical personnel
  • Planning, organizing, and facilitating software design and implementation activities
  • Reporting, monitoring, and resolution of process and system related issues
  • Extensive experience in Microsoft Office Suite including MS Visio

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